Thank you for shopping with Skyria! This Shipping and Delivery Policy explains how we handle shipping and delivery of orders placed through our website, https://skyria.in/ (the "Website"). By placing an order with us, you agree to the terms and conditions outlined in this policy.
- Order Processing Time
1.1 Order Confirmation
Once you place an order on our website, you will receive an order confirmation email containing the details of your purchase. Please review the order details carefully and contact us immediately if you notice any errors.
1.2 Order Processing
We strive to process and ship orders as quickly as possible. Our standard order processing time is 2 business days. During peak seasons or promotional periods, processing times may be slightly longer. If there are any significant delays in processing your order, we will notify you promptly.
- Shipping Methods and Providers
2.1 Shipping Methods
We offer shipping within India. The available shipping methods will be displayed during the checkout process, and you can choose the option that suits your needs.
2.2 Third-Party Shipping Providers
We partner with reputable third-party shipping providers to deliver your orders. These providers may include courier services, postal services, or other reliable delivery companies. The selection of the shipping provider is based on factors such as delivery location, package size, and shipping speed.
- Shipping Costs and Estimated Delivery Time
3.1 Shipping Costs
Shipping costs are calculated based on the destination, weight, and dimensions of the package. The applicable shipping charges will be displayed during the checkout process. Please note that any additional customs duties, taxes, or fees imposed by the destination country are the responsibility of the recipient.
3.2 Estimated Delivery Time
The estimated delivery time depends on various factors, including the shipping method chosen, the destination, and any unforeseen circumstances or delays beyond our control. Once your order has been shipped, you will receive a shipping confirmation email with tracking information, allowing you to track the progress of your package.
- Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email / whatsapp / message containing a tracking number/ tracking link. You can use this tracking number to monitor the progress of your package. Please note that it may take some time for the tracking information to be updated by the shipping provider.
- Order Delivery
5.1 Delivery Address
Please ensure that you provide accurate and complete delivery address information during the checkout process. We are not responsible for any delays or delivery issues resulting from incorrect or incomplete address information provided by you.
5.2 Delivery Attempts
The shipping provider will attempt to deliver your package to the address provided. If no one is available to receive the package, the provider may leave a delivery notification or attempt a redelivery based on their policies. It is your responsibility to ensure someone is available to receive the package at the specified delivery address.
5.3 Delivery Issues
If you encounter any issues with the delivery of your order, such as a lost package or damaged items, please contact us as soon as possible. We will work with the shipping provider to resolve the issue and ensure a satisfactory outcome.
- Change of Shipping Address
If you need to change the shipping address for an order that has not yet been shipped, please contact us immediately. We will do our best to accommodate your request. However, please note that once an order has been shipped, we may not be able to modify the shipping address.
- Shipping Restrictions
Certain products may be subject to shipping restrictions based on their nature, destination, or applicable laws and regulations. We reserve the right to refuse or cancel orders if we are unable to ship the products to the designated address due to such restrictions. In such cases, we will provide a full refund for the affected items.
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