Order and Cancellation Policy
Thank you for choosing Skyria! This Order and Cancellation Policy outlines the terms and conditions governing the placement, modification, cancellation, and management of orders on our website, https://skyria.in/ (the "Website"). By placing an order with us, you agree to comply with this policy.
- Order Placement
All orders placed through our Website are subject to product availability. We strive to maintain accurate inventory information, but in the event that an item becomes unavailable after you place an order, we will notify you promptly and provide alternatives or a refund for the unavailable item.
1.2 Order Confirmation
Upon successful placement of an order, you will receive an order confirmation email containing the details of your purchase. Please review the order details carefully, and if you notice any errors, contact our customer support team immediately at firstname.lastname@example.org or via WhatsApp/Phone at +91-9910699601.
- Order Modification
2.1 Modification Requests
If you need to modify your order, such as changing the size, color, or shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request, subject to the order processing stage and item availability. However, please note that once an order has entered the shipping process, modifications may not be possible.
2.2 Additional Charges
In certain cases, order modifications may result in additional charges. Any additional charges, such as price differences or shipping fees, will be communicated to you before the modification is processed. Payment for additional charges may be required to complete the order modification.
- Order Cancellation
3.1 Cancellation Requests
If you wish to cancel your order, please contact our customer support team immediately at email@example.com or via WhatsApp/Phone at +91-9910699601. We understand that circumstances may change, and we will assist you in canceling the order if it has not entered the shipping process.
3.2 Cancellation Eligibility
Cancellation eligibility depends on the order processing stage. If your order has already been shipped, we cannot cancel it. In such cases, you may initiate a return once you receive the package in accordance with our Returns Policy (refer to the Returns Policy section on our website).
3.3 Refunds for Canceled Orders
For eligible canceled orders, a refund will be issued using the original payment method used during the order placement. The refund amount will exclude any applicable fees or charges incurred during the cancellation process.
- Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number or a link to track your package. You can use this information to monitor the progress of your shipment. Please note that tracking information may take some time to update after shipping.
- Customer Support
If you have any questions or concerns regarding your order, modifications, cancellations, or any other related matter, our customer support team is here to assist you. You can reach us via email at firstname.lastname@example.org or via WhatsApp/Phone at +91-9910699601. Our customer support hours of operation are Mon – Friday 10:00am to 6:00pm.