SKYRIA shall make all endeavours to deliver defect free products to the purchasers. As a policy, we do not offer exchanges or refunds on products which are delivered in perfect condition as per the order placed. If you’ve had an incorrect product delivered to you (product doesn’t match the item in the order confirmation), if you find that you’ve made an error with size, or if the product you receive has a genuine quality/manufacturing defect then we will be happy to exchange your product for a replacement.
The exchange shall be made within 15 days as long as the returned products are unused, unwashed, and returned with all original packaging and tags.
To initiate a Refund/Exchange, you can simply fill out the Exchange/Refund form or mail us at support@Skyria.in or get in touch with our customer care at +91-9910699601, 0129-4873674 between 10.00 A.M to 5.30PM IST.
If your exchange/refund is approved, please courier back our product(s) to:
As soon as we receive the product, we shall send you the new product (in case of exchange), transfer back the money via NEFT or Paytm (in case of Return).
You can cancel all items before they have been processed in our warehouse.The order confirmation email that you have received, has an option at the bottom- ‘ Edit or Cancel order’. You can just press Cancel and your order shall be cancelled. You will also receive an email confirmation about the cancellation.In case you have already paid for the order online, the refund amount will be credited back into your Bank Account within 5 days. In case of any other query related to Cancellation, you can mail us at firstname.lastname@example.org
Yes, you can surely exchange the order. For exchange you can fill out the Exchange and Refund Form or drop us a mail at email@example.com
Delivery is usually safe, but, if you receive a damaged product you can return/replace it. To avoid any hassle, go through the following steps:
On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton.2. If you are concerned, don’t open the product yourself. Get in touch with our customer care for further assistance.
We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise an exchange request or write us at firstname.lastname@example.org
Yes. Skyria has “Customer first Policy”. Report your concern by getting in touch at support@Skyria.in. Once the product passes the quality check, we would initiate the refund/exchange as per your choice.
We regret the inconvenience caused due to order cancellation. In case of Cash on delivery, we call on the number provided in the billing information to verify the order. In case, we aren’t able to reach you, we make sure we text or email you to verify the order. If somehow the order cannot be verified, we unfortunately have to cancel the order.
We believe in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by dropping a mail on email@example.com
Due to unforeseen circumstances, it is possible that your order might get delayed. We always strive to deliver the product within 2-3 working days. Click on Track Order to get status of your order.
No, we provide for free shipping all over India.
Order verification is done by Skyria for all cash on delivery orders. It is a backend process to ensure authenticity of the order placed and to make sure there is no inconvenience caused to the customer.
Once your order is confirmed and processed, you will receive a shipment notification via E-mail/SMS. You can also check the status of your order, just click on Track Order to get real time status of your order.
Click on Track Order to get real time status of your order.
Shipping And Delivery
Currently this feature is not available. You can open the product only once you have made the full payment to the delivery executive in case of cash on delivery orders. However, if for some reason you are not satisfied with the product you can initiate a refund or exchange.
Your order is usually shipped within 24 hours of confirmation. Our logistics provider will then reach you to deliver the order. In case you are not available to take the delivery at first attempt, you may suggest a preferred time of delivery.
An attempt is made to deliver the order at your preferred time. If no one is available to receive your order at this time, a second attempt is made after confirming with the customer. If the order is not received at second attempt then the order comes back to our warehouse. Our customer care executive will then get in touch with you to inform the non-delivery.
In case of prepaid orders, we strive to ship the products as soon as possible. We strive to deliver the product within 3-4 working days. However, there might be circumstances beyond our control where this timeline cannot be maintained. In such cases, we ensure that the product reaches to you within 7-8 days of purchase.
No, we provide for free shipping all over India.
We avail the services of the most reliable and leading logistic companies to ensure safe and timely delivery of your order(s). We ship through Fedex, Delhivery, Aramex, Bluedart.
No, as of now we don’t ship internationally.
To ensure smooth & safe delivery of your orders, we have tied up with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the delivery details via e-mail/SMS. Courier partner is selected based on their serviceability in a particular pin code. Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will inform you when such services are rolled out in future.
Yes, we do provide for Cash on Delivery facility all over India.
No. We only accept cash for COD orders.
Yes, you can place prepaid online orders.
If You have made an order with a COD option, we will be making a refund VIA NEFT Transfer.
My Account and Login
Do not worry! We are absolutely committed to safeguarding your personal information. The personal information collected is done to enable us to send you the products you have ordered and to validate your identity, as well as to provide us with a way to get in touch with you if the need should arise.
No, there are no registration charges applicable for creating an account with us. It is absolutely free of cost.
You are not required to register yourself to shop at Skyria. You can login as guest and can have seamless shopping experience. However, creating an account is beneficial in many ways. You will have access to:
My Orders- Quickly and easily manage your orders such as View Details, Track etc. My Info – One time creation of all your personal info My Address – You can set billing and shipping address. You will also be eligible to receive ongoing discounts and offers.